CUSTOMER CARE

Have any questions or concerns?

We’re always ready to help!

 

 

Call us at:

209-678-9944

or send us an email to:

JSDprints@gmail.com

Thanks for submitting!

RETURNS

RETURNS

To return a JSD Prints product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at jsdprints@gmail.com  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: 

CUSTOM personalized ORDERS:No returns will be accepted after 10 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 7 days of receipt of purchase.

Returns for exchange or store credit: must be made within 10 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

TO RETURN YOUR ITEMS:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.

  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

JSD Prints - Returns
PO BOX 1431
Linden
California 95236
United States

FAQ

Do you provide International delivery?

 

International deliverys can be made please contact us to make special arragnments.

 

How do I return an item?

 

Please contact us prior to returning any items to get RMA #.

jsdprints@gmail.com

Send the package to:

JSD Prints - Returns
PO BOX 1431
Linden
California 95236
United States

 

What is your returns policy?

 

We can not return any masks or custom orders.

Please check sizes andcall with any questions.

How do I track my order?

 

Tracking information can be obtained via USPS and upon shipping you will get a notification via email.

 

How can I contact your couriers?

 

On Custom Orders Special deliverys can be made in 

the Stockton, Lodi areas.

 

What are your delivery options?

We primarly ship everything via USPS

Artwork Format?

PDF, AI, EPS,CDR,JPEG